Preparation for transaction
1. How to become a merchant?
Complete real name authentication, submit data, and pay the deposit according to the prompts at https://www.coinw.com/front/otc/otcOrgInfo, and passes the review to become the merchant.
See How-to Guide for merchant trading for specific steps
2. What services you are offered if you become a merchant
Advertising: merchant can post ads.
One-on-one service: To increase efficiency and deal with possible complaints, we provide one-on-one services for merchants.
Exclusive identification mark: the exclusive and distinctive identification mark will be displayed on the name of merchants.
Other: This platform may roll out new products and services for merchants, or adjust and upgrade current products and services as the business policy changes.
3. Does the platform charge the merchants?
The platform will not charge the merchants, but you need to pay the deposit. After you withdraw from the merchant, the deposit will also be returned to your account.
4. How to set the collection method
WEB: On the home page, click "Buy Coin", enter "Buy Coin", click "..." in the upper right corner, and select the collection method.
APP: On the home page, click "Buy Coin Fast", and then click "..." in the upper right corner to select the payment method.
Transaction process
5. How to post ads?
Select "Buy coins" in the navigation bar - select "Post ads" in the "More" on the right - enter ads - check and click "Post"
See How-to Guide for merchant trading for specific steps
6. How to remove and re-launch ads?
Go to the "merchant Center" and click “Ad Management”. You can quickly know the basic information of ads, such as ad id, price, remaining quantity, etc. You can choose to remove and re-launch ads for your purpose.
7. How are transactions processed?
When the user responds to the ad, you can see the order information at merchant Center - Order Management - Pending. You will also receive a notification in the Message Center - SMS.
When buying an order, you pay within the specified time, and click "I have paid" after payment; After confirming receipt of the payment, the user finds the order and clicks Confirm Collection to release it. You should confirm the other party's real name authentication in the payment account, and ensure that the payment account number and amount are correct.
When selling an order, after the buyer has paid, you should confirm whether the payment has been received within the specified time. If the payment is received at the correct amount, you find the order and click "Confirm Collection" to release currency.
*If you have any questions about the order, please timely make complaints about the order, and the platform will help address it.
8. How to make complaints about the order?
The platform recommends you communicate with the user first. If that doesn’t work, you can find the order in the “Order Management”, click “Complaint’, describe your complaints in detail, and upload the screenshot, and the platform will handle it as soon as possible.
Miscellaneous
9. Limit of ads
Either buyer or the seller can post two ads, four ads in total.
10. Advertising ranking rules
Our advertising ranking rules are: online merchants with good prices and authentication are preferred
With the same price, authenticated merchants will rank first. The authenticated merchants will be ranked by their transaction rate, transaction orders, and other comprehensive factors.
11. Advertising quota
Depending on your deposit and merchant level, the quota of all ads you posted cannot exceed your maximum amount. You can increase your quota by increasing your deposit or applying to become an authenticated merchant.
12. What is the trading deposit? In what circumstances will the deposit be deducted?
To enable a safe and uninterrupted transaction, the platform will ask the merchant to keep and lock the deposit in their exclusive account as a guarantee after he goes through the real-name authentication and anti-money laundering review. The deposit amount and asset type will vary in different countries and with different rights to advertise and shall be subject to the individual information displayed in the merchant authentication.
Learn about The Deduction of Deposit (Refer to Section IV "Deposit")
13. Under what circumstances will the merchant be removed?
Learn about Penalties for merchant Removal (Refer to Section V "Penalties for merchant Removal")