I) About Deposit Operation Process
WEB/PC version
1. Log in to the CoinW official website and navigate to the asset management section by clicking on 【Assets】 in the top right corner. Then click on the 【Deposit】 button to enter the asset centre interface. Select the cryptocurrency you wish to deposit and its corresponding mainnet type to obtain the deposit address. Alternatively, you can directly visit the website https://www.coinw.today to get the address.
2. Using USDT as an example, when obtaining the address, you need to select the mainnet type. It's important to ensure that the mainnet type you select matches the mainnet type of the withdrawal platform. For instance, if you choose TRC20 as the mainnet type for the address, then the withdrawal platform also needs to select TRC20 for withdrawal.
3. Copy the address and paste it into the withdrawal address section on the other platform to complete the deposit.
APP/Mobile Version
1. Open the CoinW app and tap on the asset button located at the bottom navigation bar to enter the asset interface.
2. Tap on the 【Deposit】 button at the top, select the cryptocurrency you wish to deposit, and choose the mainnet type to obtain the deposit address for that cryptocurrency.
3. Copy the address and paste it into the withdrawal address section on the other platform to complete the deposit.
Note:
1. Pay attention to selecting the mainnet type for depositing funds to ensure that the recipient's network matches the network selected on CoinW for the funds to be credited successfully. For example, if you're obtaining a USDT address on CoinW with the TRC20 network, make sure that you select TRC20 as the network on the recipient platform as well.
2. For some tokens, you may need to provide a memo when depositing funds. Please make sure to fill in the memo as required. Failure to do so may result in the deposit not being credited to your account.
3. Minimum Deposit Amount: This refers to the minimum amount required for depositing a specific cryptocurrency on the platform. Deposits below this minimum amount will not be credited to your account.
4. Confirmation Time: The blockchain requires X confirmations before the deposit is credited. If the number of confirmations hasn't been reached yet, you may need to wait until it reaches the required number for the deposit to be credited to your account.
5. Contract Address: This is the contract address for the specific cryptocurrency on the CoinW platform. Please ensure that the cryptocurrency you're depositing matches the contract address on the platform; otherwise, the deposit will not be credited to your account.
II) About Withdrawal Operation Process
If you wish to withdraw assets from your account to another exchange or wallet, or transfer them to another CoinW account, you may utilise the platform's withdrawal feature.
Blockchain Transfer:
If you want to withdraw your tokenl assets from CoinW to another platform or exchange, you can choose to withdraw using an address.
Firstly, before initiating the withdrawal, you need to transfer the cryptocurrency you want to withdraw to your asset account.
WEB
1. Log in to the CoinW official website, click on 【Wallets】 in the upper right corner to enter the asset centre interface. Click the【Withdraw】button, select the cryptocurrency you wish to withdraw, choose 【Wallet Address】 as the withdrawal method, select the mainnet type, and input the destination address. Follow the on-screen instructions to complete the withdrawal process
2. Select the cryptocurrency for withdrawal, choose the withdrawal method as 【Wallet Address】 and select the mainnet type.If you haven't added an address to your account, you need to do so before proceeding with the withdrawal. Click on 【Add Address】
Paste the withdrawal address, choose the address source, add a withdrawal memo (optional), and click 【Confirm】 after verifying the information to proceed with the withdrawal.
3. After successfully adding the address, you can select the added address to initiate the withdrawal.
APP
1. Access the CoinW app and tap on the【Assets】button located in the bottom navigation bar to enter the assets interface.
2. Tap on the 【Withdraw】button at the top, select the cryptocurrency you wish to withdraw, choose 【Wallet Address】 select the mainnet type, and then choose the withdrawal address to proceed.
3. If you haven't added an address to your account, you need to do so before proceeding with the withdrawal. Click on 【Add Address】
Paste the withdrawal address, choose the address source, add a withdrawal memo (optional), and click 【Confirm】 after verifying the information to proceed with the withdrawal.
4. After successfully adding the address, you can select the added address to initiate a withdrawal application.
Note:
1. Once a withdrawal request is approved, it cannot be revoked. Please carefully verify all information such as the coin address before initiating the withdrawal.
2. Ensure that the withdrawal network matches the network associated with the withdrawal address. Using an incorrect network may result in the withdrawal not being credited to the intended account.
3. For certain cryptocurrencies, including some, withdrawals require the inclusion of a MEMO to be credited successfully. If a MEMO is required, please ensure to fill it out as per the requirements to avoid any issues with the withdrawal not being credited.
FAQ
Q: How should I fill in the withdrawal address memo?
A: The withdrawal address memo is optional. If you're unsure how to fill it out, you can leave it blank. However, if you choose to fill it, you can use any convenient identifier for easy recall, such as "John's address," etc.
Q: What is a Memo, and is it necessary to fill it out?
A: If the recipient requires a Memo, it's crucial to include it; otherwise, the funds may not be credited.
If the recipient doesn't request a Memo, ensure the following:
1. Ensure that both parties support the same network for the cryptocurrency.
2. If the networks match and the recipient doesn't require a Memo, you can fill in any random number or leave it blank.
Incorrect Memo input may result in non-crediting of funds. If you're unsure whether to fill it out, please contact customer service for confirmation.
Q: How can I check withdrawal fees and limits?
A: Withdrawal fees vary for each cryptocurrency, and fees may differ across different networks for the same cryptocurrency. Please refer to the withdrawal interface for the displayed fees.
Q: Why is there a T+2 or 24-hour limit on withdrawals?
A: This is part of the platform's risk control measures. For example:
- If you purchase USDT in trading, withdrawals may require a 48-hour waiting period, known as T+2.
- If you modify security verification information such as changing passwords or updating phone/email, a 24-hour wait may be necessary to ensure the security of your account.