What is KYC?
CoinW identity verification is known as KYC, Know Your Customer.
It is a process that a user upload documentation required to verify his or her identity. The documentation includes: valid government-issued ID, utility and bank bills attached with name and residence...
How to Operate?
- Log into CoinW App on the mobile device (the operation is only supported on App now), click the avatar at the upper left corner.
2. Click the tag on the right of the UID, which displays the highest identity verification you have performed by default.
3. Choose Primary or Advanced identity verification to perform as you need, and then justy follow system prompts to complete the operation.
After you create an account by phone number or email, your account is automatically deemed as no level.
What can no-level do:
- Deposit and withdraw the majority of crypto tokens
- Conduct Spot and Futures trading
- ETF trading
- Trade in OTC market
If there are needs to deposit, withdraw or trade fiat(e.g. USD), stablecoin, some crypto tokens and use advanced trading functions, the account must have higher permissions by completing higher identity veifications
Note: According to our service terms, CoinW reserves the rights to request KYC material from users if there's any security concerns on the account.
CoinW has two levels of identity verification, and they are:
- Primary identity verification
- Advanced identity verification
Different levels can enjoy different functions, and the higher the level is, the more the account is permitted to do.
It may be the following conditions that cause the verification failure:
1). Wrong ID information
Please check the ID information carefully and re-submit it to verify again.
2). Photo information is inconsistent with ID information
Please make sure that the information of yours is correct and re-submit it to verify again.
3). Photo information is not clear
Retake a photo and make sure the information is clear to read.
We will notify you the specific cause by email if you fail to pass the verification.
When you submit the verification, it normally takes 1 business day to review it. In case of special circumstances, such as surge in new users, the time will be longer.
It does not require identity verification to trade on CoinW, but if you want to trade in OTC market, identity verification is required.
However, if your account triggers the risk control, we reserve the rights to request identity verification from you at any time.
Sorry, we do not receive expired document for the verification.
We receive document within the validity period of more than 3 months for the verification.
It is recommended that you apply for a new one for the verification if the validity period is less than 3 months.
For any questions, please feel free to contact CoinW customer service.