Dear Users,
To provide you with a better trading experience and improve our engine performance, CoinW plans to upgrade our trading system from 17:00 to 18:00 (UTC) on December 6, 2024. This upgrade is focused on our database system, during which some functions will be temporarily affected.
In the event of significant market fluctuations, this upgrade may be delayed or canceled, and further arrangements will be notified separately.
Affected Functions and Scope
During the upgrade, the following functions will be impacted:
- Futures trading: This includes futures trading, futures API trading, strategy trading, and copy trading, which will be temporarily suspended. (Impact on futures take-profit/stop-loss functionality is in the supplementary notes).
- Account balance: We may not be able to provide you with an updated list of account balance and asset list.
- Withdrawal and transfer: Withdrawals will be paused, and there may be instances where transfers between accounts are not possible.
Unaffected Functions
During thisupgrade, the following serviced will not be affected:
- Website access and user login
- Spot trading and spot market data
- OTC-related services
We will make every effort to minimize the upgrade duration and will restore all services as soon as the upgrade is completed.
Safety Reminder:
To ensure the safety of your assets, we recommend that you complete any withdrawal or transfer before the upgrade begins, and avoid making any asset transfers during this upgrade.
If you hold open futures positions or open orders, we suggest you manage your risk in advance by closing positions, canceling orders, or adding margin to avoid potential trading losses due to service suspension.
For any urgent needs, please contact CoinW's official customer service, and we will be dedicated to assisting you.
Notes:
1. Stop Market Order:
During the upgrade period, take-profit/stop-loss orders will not be triggered.
After the upgrade is complete, if the market price meets the user’s set take-profit/stop-loss conditions, the order will be executed immediately at the market price.
2. Stop Limit Order:
During the upgrade period, limit take-profit/stop-loss orders will not be triggered.
After the upgrade is complete, if the market price meets the user’s set take-profit/stop-loss conditions, the order will be executed at the user’s set limit price.
Example:
The user opens a short position on ETH/USDT, setting a stop-loss condition at 4500 USDT or above.
- During the upgrade, even if the market price reaches or exceeds 4500 USDT, the stop-loss will not be triggered.
- After the upgrade is complete, if the market price reaches 4800 USDT, the stop-loss will be executed immediately at the market price of 4800 USDT.
- If the market price is below 4500 USDT, the stop-loss will still not be triggered.
We sincerely appreciate your understanding and support, and we apologize for any inconvenience caused by this upgrade. After the upgrade is completed, we will promptly release an announcement, and we welcome you to join our community for the latest updates. CoinW will continue to optimize the system to provide you with a more stable and secure trading experience!
CoinW
December 2, 2024