Q、What is KYC?
Refers to the requirement that professionals make efforts to verify the identity, suitability and risks involved in order to minimise the risk of the respective account. The higher the level of KYC verification, the easier it is to match with better quality merchants and better prices when conducting fiat currency transactions.
Q、What products or services on CoinW require mandatory personal identity verification?
Since December 2, 2017 From now on, some CoinW products and services require at least C2 primary authentication for identity verification.
Q、What is my daily withdrawal limit after completing KYC?
Please see below for withdrawal limits for each KYC level:
| Verification Level | Withdrawal Limit/Daily | OTC Purchased Limit/Daily | OTC Selling Limit/Daily |
| CO Verification | 0.5 BTC | 0 | 0 |
| C1 Verification | 2 BTC | 0 | 0 |
| C2 Verification | 10 BTC | 20000 USDT | 20000 USDT |
| C3 Verification | 100 BTC | 20000 USDT | 20000 USDT |
Caution:
1、The daily withdrawal limit is automatically refreshed within 24 hours of the last withdrawal.
2、All token withdrawal limits should follow the BTC equivalent.
3、Please note that for some users, you may be required to provide KYC verification before CoinW approves your withdrawal request.
Q、How do I complete personal KYC verification?
You can refer to the article How to Perform Beginner and Advanced Real-Name Authentication for a step-by-step guide.
Q、Why do I need to provide additional supporting documents?
In rare cases, if your selfie doesn't match the photo of your ID, you'll need to provide supplemental documentation and wait for human verification. Please note that manual verification requires a delay in the review time. CoinW uses a comprehensive identity verification service to ensure the safety of all users' funds. Therefore, when filling out the information, please be sure to provide the required materials.
Q、How do I duplicate KYC for multiple accounts?
CoinW does not allow multiple documents to pass the KYC review repeatedly, and a single document is only allowed to pass the KYC review of a single account.
Q、How will my personal information be used?
CoinW ensures that your personal information will be encrypted and protected to ensure privacy and security, and will only be used to verify your identity to better serve you. It is neither shared nor repurposed for any marketing.
Q、Is CoinW authentication secure?
CoinW authentication is secure, and it helps us build a secure platform for you and all other users. Your documents are also confidential to us.
Q、Why is KYC important?
1、Security and Compliance: CoinW is committed to providing a safe and compliant trading environment in accordance with regulatory requirements.
2、Prevent illegal activities: Prevent illegal activities and detect suspicious behavior as early as possible.
3、Enhanced services available: Users who complete personal KYC can enjoy our fiat currency services and receive higher daily withdrawal limits.
4、Provide convenience and security: In the event of losing the credentials to access the platform, a KYC-verified account provides an easier process to help you recover your account.
Q、How long does the KYC verification process take?
Usually, the KYC verification process takes about 15 minutes. However, due to the complexity of information verification, KYC verification can sometimes take up to 24 hours.
Q、What should I do if the KYC verification process is more than 24 hours?
If you have any problems with KYC verification, please contact us by submitting a case to our customer support. Once you submit a case, you will receive an automated email with an email stating the case number. The relevant team will contact you within one business day.
Q、Can I have more than one KYC-verified account in CoinW?
CoinW only allows one account per user to process KYC verification.
Q、Can I use different names to verify C2 Junior and C3 Advanced?
No, you can only use the same name for C2 Junior and C3 Advanced.
Q、 Can I amend my KYC information (proof of identity and proof of address) after verification?
No, you cannot modify your KYC information, i.e. legal name, nationality, after verification unless your legal information has been changed.
Q、What identification documents does CoinW accept?
CoinW will only accept documents issued by your country of origin that contain the following information: photo, name, date of birth, document number, date of issue. These include passports, ID cards, residence permits, and driver's licenses, among others; Student visas, work visas, or travel visas are not accepted.
Q、What proof-of-address documents does CoinW accept?
Proof of address documents accepted by CoinW include:
1、Proof of identity (national identity card, passport, driver's license or residence permit) with your full name and full residential address
2、Utility bills
3、Official bank statements
4、Government-issued proof of residence
5、Internet/Cable/Residential Phone Line Bills
6、Tax returns
7、Council Tax Bills
8、Government-issued proof of residence, etc
In addition to proof of identity, the date of your proof of address must be within the last three months. Documents older than three months will be rejected.
CoinW does not accept the following types of documents as proof of address:
1、Domestic passport
2、Mobile phone statements
3、Insurance documents
4、Medical bills
5、Bank transaction slips
6、Bank or company reference letter
7、Handwritten purchase invoices/receipts
8、Border passes
Q、When uploading proof of address, keep the following in mind:
1、Please make sure to upload proof of address with your residential address.
2、The address entered at the time of primary authentication is the same as the address in the proof of address.
3、Documents issued within the last 3 months.
4、The full name (including first and last name) on the address proof must match the name on the personal identity card.
5、The name on the proof of address is the same as the account owner's. If you live with your parents, please do not use your parents' bank statements or utility bills. Please be sure to use proof of address with your full name.
6、Proof of address should be clearly visible and should not be cropped.
7、Proof of address can be a printout of a photograph or a PDF in digital format, but photo reproductions or screenshots are not acceptable.
Q、What are the common causes of validation failures?
Here are some common reasons why validation may not be successful (not a complete list):
1.、Certificate authentication
The certificate must be a valid certificate, expired/invalid/non-personal cannot pass the certification;
The uploaded document must have all four corners fully exposed and cannot be missing;
It is recommended to put the certificate on a blank paper for taking a photo, and the photo of the document should not be reflective;
At present, the platform mainly supports the authentication of passports, ID cards, and driver's licenses (not supporting learning driver's licenses), and other documents cannot be authenticated for the time being;
Screenshots/scanned copies are not acceptable. Please upload the original documents and resubmit;
If the authentication fails due to unqualified certificates, you can re-upload the certificate or select another certificate to re-authenticate and submit it.
2.、ID photo
The current platform only supports the use of color photos, and black and white photos cannot guarantee certification;
The platform only supports the original photo, and does not support photocopies and scanned copies for the time being, please upload the photo of the original document;
Make sure that the content of the uploaded file and your face are clearly legible, the photo is not out of range, and there is good lighting around it;
If the certification fails due to unqualified photos, you can re-shoot and upload for certification;
3、 Face recognition
Face recognition requires a good surrounding lighting environment, and only you are covered in the picture, and multiple people cannot appear at the same time;
The face fits snugly in the guiding area as much as possible;
Facial recognition failed. Make sure to center your face in the frame;
4、The certificate is occupied
One identity can only be used to verify one account, if you have registered an account and completed the verification, please use that account to log in;
If you are not using the registered identity, please contact the online customer service in time to confirm and apply for cancellation of the account.
5、Network issues
switch networks;
Switch authentication devices, such as switching from IOS to Android.
Re-download the latest version of the App;
6、Miscellaneous
ID detection failed. Please make sure that your original ID is clearly visible; Overexposure, reflections, or incomplete images may cause failure;
Your personal data violates the CoinW Terms of Service, such as if you are under the age of 18 or over the age of 65, or you may be from one of the countries where our services are restricted. Please ensure that you have read through our Terms of Service.
CoinW Team
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