In response to anti-money laundering policies, fulfilling platform obligations, and striving to create a favorable trading environment, CoinW consistently upgrades risk control strategies, strengthening risk management efforts tailored to various transaction risks. Here are specific steps to follow should some functions of your platform account be restricted.
During your usage of the CoinW account, if certain functions are limited due to triggering platform risk control rules during operations or transactions, please follow the provided instructions or contact customer service for assistance.
Here are scenarios where account restrictions might occur due to triggering platform risk control rules:
The first scenario for platform restrictions is when the platform activates risk control measures.
1.Modifying security settings in the Security Center triggers a 24-hour withdrawal restriction, automatically lifted after this period.
2.Accumulating over 5 consecutive incorrect verification code entries triggers a security rule, which is lifted automatically after a 2-hour period.
3.Exceeding the daily cancellation limit for OTC orders temporarily limits your OTC buying function until after midnight, automatically lifted thereafter.
4.In cases where the Anti-Money Laundering (AML) risk control system flags your account, some functionalities are restricted. Contact customer service if a deposit hasn't been reflected, as it might trigger AML control. Providing requested verification documents upon system review and risk clearance lifts the restriction.
5.In situations of disputes, like an accidental benefit due to an error in a P2P trade (such as the counterparty overpaying or misplacing funds), certain account functions are temporarily restricted. Resolving the dispute with the counterparty or contacting customer service restores account functionality post-resolution.
6.Other high-risk scenarios, including hacking, illegal pyramid schemes, or suspected involvement in terrorism financing, leading to account restrictions, require contacting customer service for appeals and resolution.
The second scenario involves judicial restrictions.
To establish a compliant and secure trading environment, platforms are required to cooperate with judicial authorities of various countries and regions. Upon receiving a judicial freeze order, the platform will restrict partial or full functionalities of an account and freeze assets based on the order's requirements. To expedite the unfreezing process, please contact platform customer service to provide details of the frozen account and actively engage with the authorities who issued the freeze order to assist with the investigation.
CoinW will continuously optimize its risk control systems and strategies to enhance the crackdown on high-risk trading activities and accounts associated with illicit or questionable practices, striving to create a safer trading environment for its users.
How to lift withdrawal restrictions:
If your account triggers platform risk control rules during your operations or transactions, resulting in partial or complete account function restrictions, you can contact online customer service on the official website homepage or via the app. Once you submit an appeal, we'll promptly process it. If we require your assistance in providing specific information, our team will contact you through the order window or email. Please ensure you pay attention to the corresponding communication.