Our KYC and AML/CTF policies are intended to comply with international laws and standards with regards to KYC and AML/CTF, including the laws of your local jurisdiction. We shall comply with our KYC and AML/CTF polices and use best efforts to adopt measures and technology to provide you the Services in a safe and secure manner to prevent any losses due to money laundering.
You authorise us to make enquiries, whether directly or through third parties, that we consider necessary to verify your identity or protect you and/or us against fraud or other financial crime, and to take action we reasonably deem necessary based on the results of such enquiries. When we carry out these enquiries, you acknowledge and agree that your personal information may be disclosed to credit reference and fraud prevention or financial crime agencies and that these agencies may respond to our enquiries in full. This is an identity check only and should have no adverse effect on your credit rating. Additionally, we may require you to wait some amount of time after completion of a Transaction before permitting you to use further Services and/or before permitting you to engage in Transactions beyond certain volume limits.
If we are informed that any Digital Assets or funds received by your Account are stolen or otherwise are not lawfully possessed by you, we may, but have no obligation to, place an administrative hold on the affected funds and your Account. If we enact an administrative hold on some or all of your Digital Assets or funds or Account, we may continue such hold until such time as the dispute has been resolved and evidence of the resolution acceptable to us has been provided in a form acceptable to us. We will not involve ourselves in any such dispute or the resolution of the dispute. You agree that we will have no liability or responsibility for any such hold, or for your inability to withdraw Digital Assets or funds or execute trades during the period of any such hold.
In relation to KYC and AML/CTF, we:
(i) shall promulgate and update our KYC and AML/CTF policies to meet the standards set by applicable laws, rules and regulations;
(ii) shall promulgate and update the guidelines and rules relating to the operation of this Platform and our staff shall facilitate the provision of the Services to you in accordance with such guidelines and rules;
(iii) shall design and execute procedures for transaction monitoring and control, which includes, but is not limited to rigorous identity authentication procedures, and maintain a dedicated team to address AML;
(iv) adopt a risk-based approach to due diligence and supervision of our Users;
(v) have the right to review and inspect the transactions to, from and on our Platform;
(vi) shall have the right to report Transactions that we deem in our sole discretion to be suspicious to the relevant authorities; and
(vii) shall maintain the Registration Data and Identification Information (as defined herein) for a minimum of 6 years.
Where you are an individual, we shall collect certain information from you, including, but not limited to, your:
(i) name;
(ii) address (and permanent address if it differs from your address). Your address (or permanent address) shall be verified in the manner prescribed by us;
(iii) valid email address;
(iv) date of birth;
(v) nationality;
(vi) photograph of you with your identification documents;
(vii) official identification documents, including passports, identify cards (both front and back) and other identification documents issued by the relevant authorities; and
(viii) other information that we may request from you from time to time,
the “Personal Identification Information”.
Where you are a legal entity other than an individual, we shall collect certain information from you, including, but not limited to, your:
(i) registration and incorporation documents;
(ii) articles of association or memorandum;
(iii) ownership structure and description of such ownership structure;
(iv) board resolution designating your authorised person responsible for the Account;
(v) identification documents of the directors, major shareholders and the authorised person(s). Generally, shareholder’s holding 10% or more of the relevant entity’s voting power is required to be identified;
(vi) your address; and
(vii) other information that we may request from you from time to time,
the “Corporate Identification Information” and together with the Personal Identification Information, the “Identification Information”.
Identification Information that we request from you may vary according to your jurisdiction and we also may require you to notarise copies of documents you provide to us. We shall have the right to request the notarised translation of your Identification Information to English if your Identification Information is not provided in either English or Chinese.