Dear user,
Since the completion of the futures system upgrade, there have been significant improvements and optimizations in matching speed, price algorithms, and other aspects. However, the user experience regarding the take-profit and stop-loss order is not yet optimal. Currently, CoinW only supports market order execution when take-profit or stop-loss orders are triggered. Consequently, during volatile market fluctuations, there may be a certain normal deviation between the execution price and the order price.
In order to safeguard the interests of all users, the following commitments have been made:
After the completion of the futures upgrade on June 3, 2023, at 20:00(UTC), if the market order execution exceeds the reasonable price deviation resulting from the take-profit or stop-loss order, the platform will provide full compensation to the users.
Meanwhile, the platform will soon launch a feature that allows setting limit orders after the take-profit or stop-loss triggers. At that time, you will be able to freely choose between market orders and limit orders for execution mode (compensation will cease once this feature is launched).
Reasonable deviation for reference:
BTC: 4 USDT
ETH: 0.3 USDT
Price deviation for other trading pairs: 0.02%
Compensation will be provided if the deviation exceeds the values mentioned above.
Compensation Example:
BTC/USDT Perpetual Long position of 1000 cont, with a take-profit price set at 25000 USDT, and the actual closing price at 24900 USDT.
Price deviation = (25000 - 24900) * 1 = 100 USDT
Compensation amount = (100 - 4) * 1000 * 0.001 = 96 USDT
Compensation Distribution Plan:
Statistics: Once every 24 hours, from 16:00 to 16:00 (UTC) of the next day
Distribution: Automatically distributed within 48 hours after the statistics
If we cannot achieve perfection in our product at the moment, we will maintain our attitude and strive to get as close to perfection as possible.
Thank you once again for your support!
To maintain a good operational order on the platform, malicious practices such as volume manipulation and bulk registration of multiple accounts are strictly prohibited. If a user engages in any prohibited actions that disrupt the normal operation of activities, CoinW platform will immediately cancel the eligibility for compensation. In severe cases, the account may be frozen.
CoinW International Exchange
June 6, 2023