To ensure a smooth Buy Crypto via Credit/Debit Card deposit, traders are required to perform KYC with third-party service providers. Once successfully verified, service providers will perform an immediate transfer to credit the cryptocurrencies into traders' CoinW accounts. Generally, the expected time to receive deposits will be within 2 to 3 hours. If traders experience delays and do not receive their deposits after 24 hours, please refer to your email inbox for any email instructions from your chosen service provider.
For more info, please refer to the FAQ below:
Is the fiat deposit function handled by CoinW?
No. CoinW does not directly process fiat currency deposits. All fiat deposits are processed 100% by our Buy Crypto One-Click Buy partners.
Which service providers provide Fiat deposit services on CoinW?
Currently, our Buy Crypto One-Click Buy partners include ITEZ, ADVcash, Mercuryo.
What are the supported fiat currency deposits?
Currently, the 38 fiat currencies supported include:
EUR, USD, HKD, TRY, KRW, INR, AZN, TWD, SGD, SEK, KZT, MDL, AMD, PLN, CAD, BYN, GBP, BRL, AUD, HUF, MYR, CZK, RON, BGN, CHF, ILS, SAR, BHD, NZD, HRK, DKK, NOK, RUB, UAH, JPY, NGN, VND, MXN,
What types of cryptocurrencies can I purchase?
Currently, only USDT is supported. But we are going to support more cryptocurrencies in the future.
Is there a minimum/maximum fiat amount that can be deposited?
Yes. The purchase limit will be indicated in the amount input box.
What kind of payment methods are accepted?
Electronic fund transfers, Visa/Mastercard credit, debit cards and cash deposits (limited to certain areas). For more details, please refer to the providers’ respective websites.
Will there be any transaction fees if I purchase crypto via Crypto One-Click Buy?
Most service providers charge transaction fees for crypto purchases. Please check the official website of the respective service provider for the actual fee.
Will CoinW charge any transaction fee for Buy Crypto via Credit/Debit Card?
No. CoinW will not charge users any transaction fee for using Buy Crypto Via Credit/Debit Card.
Can traders perform fiat deposits using CoinW’s app?
Yes, traders can select "P2P" from the home page, then choose "Credit Card" to perform fiat deposit on App .
Can traders use this function to convert cryptocurrencies into fiat and perform a withdrawal out of CoinW?
No, only fiat deposits are accepted.
Why is the final price quote from the service provider different from the quote I saw on CoinW?
The prices quoted on CoinW are derived from prices provided by third-party service providers, and are for reference only. They may differ from the final quotes due to market movement or rounding error. Please refer to the respective service providers' official website for accurate quotes.
Why is my final exchange rate different from the one I saw on the CoinW platform?
The figures stated on CoinW only serve to be indicative and are quoted based on the trader's last inquiry. This does not dynamically change based on the price movement of the cryptocurrency. For the final exchange rates and figures, please refer to our third-party providers’ websites.
When will I receive the cryptocurrency I purchased?
The cryptocurrency is usually deposited into your CoinW account between 2 to 3 hours after purchase. It may take longer, however, depending on blockchain network conditions and the service level of the particular service provider. For new users, cryptocurrency deposits may take up to one day.
What is the reason for the delay in receiving my cryptocurrency? Whom should I contact for help? According to our third-party providers, there are two main reasons for the delay:
(a) Failure to submit proper KYC documents during the registration process.
(b) Fiat payment failed to successfully go through. If you do not receive cryptocurrency in your CoinW account within two hours, please reach out to the appropriate third-party provider to seek immediate assistance. In order for CoinW CS to provide assistance, kindly provide us with the order ID of the transaction, which can be obtained from the service provider.
What happens if I encounter any payment issues during the depositing process?
Please contact the respective service provider to seek immediate assistance.
Will my credit card details be recorded in CoinW?
No. CoinW does not record your card details, and all data required to perform fiat deposits is solely managed by the third-party service provider. For more details, please refer to their respective privacy policies.
Am I able to retrieve the records of all my previous fiat deposit transactions?
You will be able to retrieve the deposit records from the "User Order Management" Page.
Is KYC mandatory on third-party provider platforms?
Yes. KYC is needed in order to successfully perform a fiat deposit on the third-party providers’ websites.
Why did my fiat deposit not show in my CoinW account's fiat trading history, even though it was made via the supported list of service providers?
You may make the deposit directly via the service provider’s website. In order to ensure that CoinW has a record of your fiat deposit, please ensure that you always begin the fiat deposit process from our Buy Crypto via Credit/Debit Card webpage.