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Why was my identity verification rejected?
Possible reasons for rejection include incorrect ID information, inconsistency between the photo and ID information, or unclear photo information. Please double-check the information and resubmit the verification.
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How long does identity verification take?
After you submit verification, the review will be completed within one working day. In special cases, such as a surge in new users, it may take longer.
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Can I use documents that are about to expire for verification?
We accept documents with a validity period of more than 3 months for verification. If the validity period is less than 3 months, we recommend reapplying for verification.
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What should I do if I entered my name incorrectly?
CoinW Card does not support changing the name. An incorrect name does not affect your normal transactions if you use the name that matches the card when making transactions.
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Is there an age restriction for opening an account?
There is no age restriction for virtual cards, while the upcoming physical cards require individuals to be 18 years old or older.